Shipping
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide.
WHERE DO YOU SHIP FROM?
Orders are packed and delivered from our headquarters in Estonia.
WHAT SHIPPING COMPANIES DO YOU USE?
Shipments are made through our partners DPD or DHL.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive an e-mail from our the delivery service supplier and also directly from our team when your package has been sent. If you didn’t receive an e-mail, please check your spam box or contact us by email INFO@AURIAnurm.com
HOW CAN I RETURN THE PRODUCT I ORDERED?
You have the option to exchange or return your purchase within a 14-day period following the date of purchase. Items eligible for return or exchange should be in their original condition, not worn or washed, and must retain all original tags. The shipping costs are your responsibility. If you wish to proceed with a return or exchange, please contact our customer service team via email at INFO@AURIAnurm.com
Refund Policy
We strive to provide a smooth and efficient refund process for our customers. If you request a refund, here's what you can expect:
Processing Time:
Immediate Processing: Once we initiate your refund, Stripe processes it immediately.
Bank Processing: Typically, it takes 5-10 business days for the refund to appear in your bank account. However, the exact time frame can vary depending on your bank.
Factors Affecting Refund Time:
Bank Policies: Some banks may process refunds faster, while others may take a bit longer.
Credit Card Refunds: If your payment was made via credit card, the refund might take up to 30 days to be reflected in your account, although this is less common.
We will notify you once your refund has been processed. If you have any questions or concerns about your refund, please don't hesitate to contact our customer support team. Thank you for your understanding and patience.
Contact Us
If you have any questions or need further assistance, please reach out to our customer support team via email at INFO@AURIAnurm.com
RETURNS
Return Cost
Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
30 Days to Return
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Returns and Exchanges
Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.